Last Updated: August 25, 2026
At Sellvixsa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include the original packaging, tags, and any accessories provided with the product.
- Not show signs of damage, wear, misuse, or alteration.
We reserve the right to refuse a return if the returned item does not meet these conditions.
2. How to Request a Return
Before sending any product back, please contact our support team at:
Email: info@sellvixsa.com
Please include your order number and the reason for your return. Our team will review your request and provide further instructions.
Please do not send your purchase back without first contacting us.
3. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your return is approved, your refund will be processed to the original payment method used for the purchase.
Please note that the time required for the refunded amount to appear in your account may depend on your bank, Stripe, PayPal, or other payment provider.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@sellvixsa.com.
Please include your order number and, where possible, clear photos of the item so we can review the issue and provide an appropriate solution.
Depending on the situation, we may offer a replacement, exchange, return, or refund.
5. Exchanges
If you need a different size or would like to exchange an item, please contact us at info@sellvixsa.com before returning the product.
Exchanges are subject to product availability and approval.
6. Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, incorrect, or the return is required due to an error on our part.
We recommend using a trackable shipping service when returning an item. Sellvixsa cannot guarantee receipt of returned products that are sent without tracking.
7. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been worn, used, damaged, or altered after delivery.
- Items returned without original packaging or required accessories.
- Items that do not meet the return eligibility requirements stated in this policy.
- Any products specifically marked as final sale or non-returnable, where permitted by applicable law.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@sellvixsa.com.
We will do our best to accommodate cancellation requests. However, once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the return process described in this policy.
9. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact us:
Email: info@sellvixsa.com
Company
Roudo Comp Limited
Doessegnihombehe Aristide Roudo
82a James Carter Road, Mildenhall,
United Kingdom, IP28 7DE